Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 99 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) spreading gossip (d) shouting back
2. 2.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) name-calling (d) taking sides at once
3. 3.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
4. 4.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
5. 5.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
6. 6.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) spreading gossip (d) using a calm voice
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) name-calling (d) taking sides at once
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) walking off in anger
16. 16.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
17. 17.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) bringing up old fights (d) using a calm voice
19. 19.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) bringing up old fights (d) saying “I feel…”
22. 22.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
28. 28.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
29. 29.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) using a calm voice (d) finding a middle way
30. 30.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
32. 32.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) using a calm voice
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) spreading gossip
38. 38.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan

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