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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 981 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
  2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  3. 3.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
  4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
  5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
  6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
  7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
  8. 8.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) shouting back
  9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
  10. 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
  11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
  12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
  13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
  14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
  15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
  16. 16.True or false: “name-calling” makes a conflict worse. (a) False (b) True
  17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
  18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
  19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) apologising sincerely
  20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
  21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) focusing on the problem
  22. 22.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
  23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
  24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
  25. 25.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
  26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
  27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) spreading gossip
  28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) walking off in anger
  29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) name-calling
  30. 30.True or false: “shouting back” helps solve a conflict. (a) True (b) False
  31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
  32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
  33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
  34. 34.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) walking off in anger
  35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) walking off in anger
  36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
  37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
  38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
  39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) name-calling (d) using a calm voice
  40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4

Answer key

  1. step 3
  2. step 2
  3. find options
  4. “Let’s hear both sides.”
  5. makes it worse
  6. makes it worse
  7. True
  8. saying “I feel…”
  9. makes it worse
  10. False
  11. with an agreed plan
  12. list possible fixes
  13. makes it worse
  14. step 4
  15. to understand fully
  16. True
  17. step 2
  18. helps solve it
  19. apologising sincerely
  20. focusing on the problem
  21. taking sides at once
  22. combine the best parts
  23. brainstorm solutions
  24. step 1
  25. False
  26. calm down
  27. using a calm voice
  28. finding a middle way
  29. name-calling
  30. False
  31. step 3
  32. brainstorm solutions
  33. helps solve it
  34. walking off in anger
  35. saying “I feel…”
  36. step 4
  37. helps solve it
  38. step 1
  39. using a calm voice
  40. step 3

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