Leadership Skills Worksheet: Conflict Resolution
Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.
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- 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
- 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
- 3.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
- 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
- 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
- 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
- 7.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
- 8.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) shouting back
- 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
- 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
- 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
- 12.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
- 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
- 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
- 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
- 16.True or false: “name-calling” makes a conflict worse. (a) False (b) True
- 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
- 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
- 19.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) apologising sincerely
- 20.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
- 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) focusing on the problem
- 22.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
- 23.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
- 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
- 25.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
- 26.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
- 27.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) walking off in anger (d) spreading gossip
- 28.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) walking off in anger
- 29.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) name-calling
- 30.True or false: “shouting back” helps solve a conflict. (a) True (b) False
- 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
- 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
- 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
- 34.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) walking off in anger
- 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) spreading gossip (d) walking off in anger
- 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
- 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
- 38.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
- 39.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) name-calling (d) using a calm voice
- 40.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
Answer key
- step 3
- step 2
- find options
- “Let’s hear both sides.”
- makes it worse
- makes it worse
- True
- saying “I feel…”
- makes it worse
- False
- with an agreed plan
- list possible fixes
- makes it worse
- step 4
- to understand fully
- True
- step 2
- helps solve it
- apologising sincerely
- focusing on the problem
- taking sides at once
- combine the best parts
- brainstorm solutions
- step 1
- False
- calm down
- using a calm voice
- finding a middle way
- name-calling
- False
- step 3
- brainstorm solutions
- helps solve it
- walking off in anger
- saying “I feel…”
- step 4
- helps solve it
- step 1
- using a calm voice
- step 3
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