Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 983 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
3. 3.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) listening without blame (d) finding a middle way
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) apologising sincerely (d) focusing on the problem
14. 14.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
16. 16.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
17. 17.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) spreading gossip
18. 18.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
19. 19.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) shouting back
20. 20.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
21. 21.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
25. 25.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) saying “I feel…” (d) finding a middle way
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) name-calling (d) listening without blame
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
30. 30.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
34. 34.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
39. 39.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
40. 40.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) listening without blame (d) bringing up old fights

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