Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 989 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) bringing up old fights (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
6. 6.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) name-calling (d) apologising sincerely
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
10. 10.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
11. 11.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) spreading gossip (d) name-calling
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) spreading gossip (d) apologising sincerely
17. 17.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
19. 19.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
20. 20.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) using a calm voice (d) taking sides at once
21. 21.True or false: “name-calling” helps solve a conflict. (a) True (b) False
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
24. 24.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
29. 29.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) bringing up old fights (d) listening without blame
31. 31.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) shouting back (d) bringing up old fights
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
34. 34.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
35. 35.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
36. 36.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1

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