Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 990 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
2. 2.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
4. 4.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
5. 5.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) taking sides at once (d) bringing up old fights
7. 7.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
8. 8.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
9. 9.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
10. 10.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
11. 11.True or false: “shouting back” makes a conflict worse. (a) False (b) True
12. 12.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) listening without blame
14. 14.True or false: “shouting back” helps solve a conflict. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) using a calm voice (d) taking sides at once
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) saying “I feel…” (d) using a calm voice
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) name-calling
18. 18.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) focusing on the problem (d) walking off in anger
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) name-calling
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) bringing up old fights (c) listening without blame (d) focusing on the problem
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) bringing up old fights (d) name-calling
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
27. 27.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) listening without blame (d) saying “I feel…”
28. 28.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) focusing on the problem
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
31. 31.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) taking sides at once
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
34. 34.True or false: “name-calling” helps solve a conflict. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) walking off in anger
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
39. 39.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) taking sides at once (d) spreading gossip
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes

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