Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 991 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) focusing on the problem
2. 2.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) apologising sincerely
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) listening without blame
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
9. 9.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) finding a middle way
10. 10.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) name-calling (d) walking off in anger
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) shouting back
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
17. 17.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) focusing on the problem (d) shouting back
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) bringing up old fights (d) listening without blame
20. 20.True or false: “shouting back” makes a conflict worse. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) finding a middle way
22. 22.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
26. 26.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) saying “I feel…”
27. 27.True or false: “name-calling” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.True or false: “shouting back” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
37. 37.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
40. 40.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False

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