Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 992 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
2. 2.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
3. 3.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) using a calm voice (d) apologising sincerely
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
7. 7.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) listening without blame (d) saying “I feel…”
11. 11.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) using a calm voice
12. 12.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) shouting back (d) using a calm voice
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) bringing up old fights
20. 20.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
21. 21.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
22. 22.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) finding a middle way
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) focusing on the problem (d) bringing up old fights
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
30. 30.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) finding a middle way
31. 31.True or false: “name-calling” makes a conflict worse. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) walking off in anger (d) finding a middle way
33. 33.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) focusing on the problem (d) taking sides at once
34. 34.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) bringing up old fights (d) listening without blame
35. 35.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) walking off in anger
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) walking off in anger (d) focusing on the problem
40. 40.True or false: “shouting back” makes a conflict worse. (a) True (b) False

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