Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 994 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) apologising sincerely
4. 4.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) name-calling
5. 5.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
9. 9.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
11. 11.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
12. 12.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) spreading gossip
14. 14.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
18. 18.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) shouting back (d) focusing on the problem
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) focusing on the problem
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
32. 32.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
33. 33.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
34. 34.True or false: “name-calling” makes a conflict worse. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) name-calling
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) spreading gossip
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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