Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 996 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
2. 2.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) apologising sincerely (d) shouting back
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) bringing up old fights (d) finding a middle way
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
8. 8.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
9. 9.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
10. 10.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) taking sides at once (d) using a calm voice
19. 19.True or false: “shouting back” helps solve a conflict. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) bringing up old fights (d) taking sides at once
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
22. 22.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
26. 26.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
27. 27.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 2 (d) step 4
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) finding a middle way (d) listening without blame
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) focusing on the problem (d) finding a middle way
34. 34.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
35. 35.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) name-calling (d) saying “I feel…”
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) spreading gossip (d) name-calling
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides

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