Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 998 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) listening without blame (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
7. 7.True or false: “name-calling” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
9. 9.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
10. 10.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) apologising sincerely
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
13. 13.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) listening without blame (d) using a calm voice
14. 14.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) focusing on the problem
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) walking off in anger
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
18. 18.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
20. 20.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
21. 21.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
23. 23.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
25. 25.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
27. 27.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
30. 30.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) listening without blame (d) apologising sincerely
31. 31.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
32. 32.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
34. 34.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) using a calm voice (d) bringing up old fights
38. 38.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
39. 39.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) finding a middle way

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