Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 101 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
3. 3.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) make up an answer (d) laugh at the asker
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
6. 6.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
7. 7.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
8. 8.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) repeating the question (d) rolling your eyes
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
11. 11.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
13. 13.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
16. 16.🔍 Which is the odd one out? (a) admitting you don’t know (b) rolling your eyes (c) arguing angrily (d) interrupting the asker
17. 17.Which of these is a good Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) a ten-minute answer (d) arguing angrily
18. 18.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
19. 19.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
20. 20.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) looking at everyone (d) making up an answer
21. 21.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) making up an answer (d) thanking the asker
22. 22.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
23. 23.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) interrupting the asker (d) keeping answers short
24. 24.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) keeping answers short (d) rolling your eyes
25. 25.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
26. 26.🔍 Which is the odd one out? (a) staying calm (b) a ten-minute answer (c) admitting you don’t know (d) looking at everyone
27. 27.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
29. 29.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) interrupting the asker (d) making up an answer
30. 30.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) arguing angrily (d) repeating the question
31. 31.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) answering only friends (d) admitting you don’t know
32. 32.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
33. 33.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Happy now?” (d) “Any more silly ones?”
34. 34.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) ignore them all (c) shout over them (d) take them one by one
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
36. 36.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
39. 39.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True

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