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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 110 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) interrupting the asker (d) a ten-minute answer
  2. 2.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Does that help?” (d) “Wasn’t it obvious?”
  3. 3.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) looking at everyone (d) interrupting the asker
  4. 4.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  5. 5.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  6. 6.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  7. 7.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) making up an answer (d) rolling your eyes
  8. 8.🔍 Which is the odd one out? (a) interrupting the asker (b) repeating the question (c) making up an answer (d) a ten-minute answer
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) guess and answer (d) politely ask again
  12. 12.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) interrupt them (d) look at your notes
  13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
  14. 14.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  15. 15.Which of these is a good Q&A habit? (a) a ten-minute answer (b) staying calm (c) answering only friends (d) arguing angrily
  16. 16.Which of these is a good Q&A habit? (a) thanking the asker (b) rolling your eyes (c) a ten-minute answer (d) making up an answer
  17. 17.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) staying calm (d) making up an answer
  18. 18.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
  19. 19.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
  20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  21. 21.Which of these is a poor Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) repeating the question (d) staying calm
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  24. 24.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  26. 26.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  29. 29.🔍 Which is the odd one out? (a) repeating the question (b) answering only friends (c) admitting you don’t know (d) staying calm
  30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  31. 31.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  32. 32.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  34. 34.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) a ten-minute answer (d) staying calm
  35. 35.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) quick and amazing (d) questions and answers
  36. 36.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  37. 37.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) answering only friends (d) keeping answers short
  38. 38.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  39. 39.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  40. 40.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) keeping answers short (d) rolling your eyes

Answer key

  1. admitting you don’t know
  2. “Does that help?”
  3. interrupting the asker
  4. a poor Q&A habit
  5. a poor Q&A habit
  6. an impolite reply
  7. keeping answers short
  8. repeating the question
  9. a polite reply
  10. answer briefly
  11. politely ask again
  12. listen till they finish
  13. a polite reply
  14. thank the asker
  15. staying calm
  16. thanking the asker
  17. making up an answer
  18. a poor Q&A habit
  19. take them one by one
  20. thank the asker
  21. rolling your eyes
  22. a polite reply
  23. listen to the question
  24. False
  25. an impolite reply
  26. a good Q&A habit
  27. an impolite reply
  28. thank the asker
  29. answering only friends
  30. answer briefly
  31. listen to the question
  32. a poor Q&A habit
  33. a polite reply
  34. staying calm
  35. questions and answers
  36. listen to the question
  37. answering only friends
  38. True
  39. a good Q&A habit
  40. keeping answers short

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