Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 111 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) keeping answers short (d) arguing angrily
2. 2.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) make up an answer (d) say you will find out
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) pretend you heard (d) guess and answer
4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
5. 5.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) take them one by one (d) shout over them
6. 6.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) staying calm (d) interrupting the asker
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
9. 9.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) questions and answers (d) queue and arrive
10. 10.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) repeating the question (d) staying calm
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
12. 12.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
14. 14.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) thanking the asker (d) arguing angrily
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
17. 17.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
19. 19.🔍 Which is the odd one out? (a) thanking the asker (b) making up an answer (c) repeating the question (d) looking at everyone
20. 20.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) a ten-minute answer (b) answering only friends (c) admitting you don’t know (d) arguing angrily
22. 22.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.Which of these is a good Q&A habit? (a) rolling your eyes (b) arguing angrily (c) staying calm (d) answering only friends
25. 25.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
26. 26.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Does that help?” (d) “Wasn’t it obvious?”
27. 27.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) staying calm (d) making up an answer
28. 28.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) answering only friends (d) looking at everyone
29. 29.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
30. 30.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) staying calm (b) arguing angrily (c) repeating the question (d) looking at everyone
32. 32.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
33. 33.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
35. 35.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
36. 36.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
39. 39.Which of these is a poor Q&A habit? (a) rolling your eyes (b) looking at everyone (c) staying calm (d) thanking the asker
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly

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