Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 135 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
2. 2.Which of these is a poor Q&A habit? (a) arguing angrily (b) staying calm (c) repeating the question (d) thanking the asker
3. 3.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) interrupting the asker (d) admitting you don’t know
4. 4.Which of these is a good Q&A habit? (a) a ten-minute answer (b) staying calm (c) making up an answer (d) rolling your eyes
5. 5.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) answering only friends (d) arguing angrily
6. 6.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) shout over them (d) ignore them all
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
11. 11.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
12. 12.Which of these is a good Q&A habit? (a) admitting you don’t know (b) a ten-minute answer (c) making up an answer (d) interrupting the asker
13. 13.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) looking at everyone (d) interrupting the asker
14. 14.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
15. 15.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) thanking the asker (d) rolling your eyes
17. 17.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
19. 19.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) answering only friends (d) staying calm
21. 21.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) arguing angrily (d) rolling your eyes
22. 22.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) looking at everyone (d) arguing angrily
23. 23.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) make up an answer (d) ignore the question
24. 24.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
25. 25.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) repeating the question (d) a ten-minute answer
26. 26.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) listen till they finish (d) look at your notes
27. 27.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) keeping answers short
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
30. 30.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
31. 31.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
32. 32.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
35. 35.Which of these is a good Q&A habit? (a) answering only friends (b) interrupting the asker (c) arguing angrily (d) keeping answers short
36. 36.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) rolling your eyes (d) keeping answers short
37. 37.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
40. 40.🔍 Which is the odd one out? (a) looking at everyone (b) keeping answers short (c) staying calm (d) making up an answer

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