Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 140 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
3. 3.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
6. 6.🙋 What does “Q&A” stand for? (a) questions and answers (b) queue and arrive (c) quiz and award (d) quick and amazing
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
8. 8.🔍 Which is the odd one out? (a) repeating the question (b) answering only friends (c) keeping answers short (d) thanking the asker
9. 9.🔍 Which is the odd one out? (a) arguing angrily (b) making up an answer (c) a ten-minute answer (d) repeating the question
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
12. 12.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) keeping answers short (d) looking at everyone
13. 13.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
16. 16.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) rolling your eyes (d) staying calm
18. 18.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) a ten-minute answer (d) staying calm
19. 19.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) repeating the question (d) staying calm
20. 20.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) thanking the asker (d) arguing angrily
21. 21.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
22. 22.Which of these is a good Q&A habit? (a) repeating the question (b) rolling your eyes (c) arguing angrily (d) making up an answer
23. 23.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) pretend you heard (d) walk away
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
25. 25.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) keeping answers short (d) a ten-minute answer
26. 26.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Does that help?”
27. 27.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) staying calm (d) keeping answers short
28. 28.🔍 Which is the odd one out? (a) interrupting the asker (b) arguing angrily (c) thanking the asker (d) answering only friends
29. 29.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
31. 31.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
32. 32.Which of these is a good Q&A habit? (a) arguing angrily (b) interrupting the asker (c) making up an answer (d) admitting you don’t know
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
34. 34.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) looking at everyone (d) making up an answer
35. 35.🔍 Which is the odd one out? (a) arguing angrily (b) making up an answer (c) staying calm (d) a ten-minute answer
36. 36.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
38. 38.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) keeping answers short (d) answering only friends
40. 40.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False

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