Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 15 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
2. 2.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) thanking the asker (d) repeating the question
3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
4. 4.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) staying calm (d) making up an answer
5. 5.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) making up an answer (d) staying calm
6. 6.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
7. 7.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
8. 8.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
10. 10.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.Which of these is a poor Q&A habit? (a) interrupting the asker (b) looking at everyone (c) staying calm (d) admitting you don’t know
12. 12.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) looking at everyone (d) rolling your eyes
13. 13.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
14. 14.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) a ten-minute answer (d) staying calm
15. 15.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
16. 16.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
17. 17.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
18. 18.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
19. 19.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
20. 20.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.Which of these is a poor Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) thanking the asker (d) staying calm
22. 22.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
23. 23.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
24. 24.🔍 Which is the odd one out? (a) thanking the asker (b) answering only friends (c) keeping answers short (d) looking at everyone
25. 25.🔍 Which is the odd one out? (a) rolling your eyes (b) keeping answers short (c) interrupting the asker (d) arguing angrily
26. 26.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
27. 27.Which of these is a good Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) arguing angrily (d) making up an answer
28. 28.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
29. 29.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
30. 30.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
31. 31.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) thanking the asker (d) answering only friends
32. 32.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
33. 33.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) ignore them all (c) shout over them (d) take them one by one
34. 34.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
36. 36.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
38. 38.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
39. 39.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) answering only friends (d) looking at everyone

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