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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 153 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  2. 2.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) listen till they finish (d) interrupt them
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  4. 4.Which of these is a poor Q&A habit? (a) staying calm (b) keeping answers short (c) rolling your eyes (d) thanking the asker
  5. 5.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
  6. 6.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
  7. 7.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
  8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  10. 10.🙋 Many hands go up at once. What is fair? (a) shout over them (b) take them one by one (c) answer only friends (d) ignore them all
  11. 11.Which of these is a poor Q&A habit? (a) making up an answer (b) admitting you don’t know (c) looking at everyone (d) staying calm
  12. 12.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  13. 13.Which of these is a good Q&A habit? (a) keeping answers short (b) interrupting the asker (c) making up an answer (d) arguing angrily
  14. 14.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  15. 15.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  16. 16.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  17. 17.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  18. 18.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  19. 19.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  21. 21.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
  22. 22.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  24. 24.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  25. 25.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
  26. 26.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  27. 27.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) rolling your eyes (d) a ten-minute answer
  29. 29.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  30. 30.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) arguing angrily (d) keeping answers short
  31. 31.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  33. 33.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) a ten-minute answer (d) admitting you don’t know
  34. 34.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  35. 35.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  36. 36.🔍 Which is the odd one out? (a) making up an answer (b) thanking the asker (c) interrupting the asker (d) answering only friends
  37. 37.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) admitting you don’t know (d) keeping answers short
  38. 38.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) repeating the question (d) admitting you don’t know
  39. 39.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  40. 40.🔍 Which is the odd one out? (a) thanking the asker (b) repeating the question (c) keeping answers short (d) interrupting the asker

Answer key

  1. answer briefly
  2. listen till they finish
  3. a polite reply
  4. rolling your eyes
  5. say you will find out
  6. a poor Q&A habit
  7. questions and answers
  8. a good Q&A habit
  9. an impolite reply
  10. take them one by one
  11. making up an answer
  12. True
  13. keeping answers short
  14. listen to the question
  15. a good Q&A habit
  16. False
  17. False
  18. False
  19. True
  20. a polite reply
  21. True
  22. a poor Q&A habit
  23. thank the asker
  24. True
  25. “Does that help?”
  26. a poor Q&A habit
  27. a poor Q&A habit
  28. repeating the question
  29. a poor Q&A habit
  30. arguing angrily
  31. a good Q&A habit
  32. an impolite reply
  33. a ten-minute answer
  34. False
  35. a good Q&A habit
  36. thanking the asker
  37. arguing angrily
  38. answering only friends
  39. True
  40. interrupting the asker

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