Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 163 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
2. 2.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Does that help?”
3. 3.Which of these is a poor Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) thanking the asker (d) admitting you don’t know
4. 4.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
5. 5.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) pretend you heard (d) guess and answer
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
11. 11.Which of these is a poor Q&A habit? (a) looking at everyone (b) keeping answers short (c) interrupting the asker (d) admitting you don’t know
12. 12.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) keeping answers short (d) rolling your eyes
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
15. 15.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) questions and answers (d) quiz and award
16. 16.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) thanking the asker (d) answering only friends
17. 17.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
18. 18.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) admitting you don’t know (d) interrupting the asker
20. 20.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
21. 21.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
22. 22.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) admitting you don’t know (d) arguing angrily
23. 23.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.🔍 Which is the odd one out? (a) looking at everyone (b) arguing angrily (c) interrupting the asker (d) answering only friends
25. 25.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
26. 26.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) make up an answer (d) laugh at the asker
27. 27.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
28. 28.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
34. 34.🔍 Which is the odd one out? (a) looking at everyone (b) making up an answer (c) repeating the question (d) keeping answers short
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
37. 37.🔍 Which is the odd one out? (a) a ten-minute answer (b) answering only friends (c) interrupting the asker (d) keeping answers short
38. 38.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply

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