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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 171 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) questions and answers (d) queue and arrive
  2. 2.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  3. 3.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
  4. 4.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
  5. 5.🔍 Which is the odd one out? (a) keeping answers short (b) admitting you don’t know (c) staying calm (d) rolling your eyes
  6. 6.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  7. 7.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  8. 8.Which of these is a good Q&A habit? (a) arguing angrily (b) interrupting the asker (c) answering only friends (d) staying calm
  9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
  10. 10.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) say you will find out (d) ignore the question
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  12. 12.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  13. 13.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) keeping answers short (d) arguing angrily
  14. 14.🔍 Which is the odd one out? (a) a ten-minute answer (b) keeping answers short (c) admitting you don’t know (d) thanking the asker
  15. 15.Which of these is a good Q&A habit? (a) repeating the question (b) answering only friends (c) making up an answer (d) interrupting the asker
  16. 16.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  18. 18.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  19. 19.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  20. 20.🔍 Which is the odd one out? (a) rolling your eyes (b) answering only friends (c) keeping answers short (d) arguing angrily
  21. 21.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
  22. 22.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  23. 23.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  25. 25.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  26. 26.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  27. 27.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) a ten-minute answer (d) looking at everyone
  28. 28.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  29. 29.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) making up an answer (c) repeating the question (d) staying calm
  30. 30.Which of these is a good Q&A habit? (a) rolling your eyes (b) looking at everyone (c) arguing angrily (d) interrupting the asker
  31. 31.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  32. 32.🔍 Which is the odd one out? (a) repeating the question (b) admitting you don’t know (c) keeping answers short (d) answering only friends
  33. 33.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  34. 34.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  36. 36.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  38. 38.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) thanking the asker (d) interrupting the asker
  39. 39.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) rolling your eyes (d) thanking the asker
  40. 40.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) staying calm (d) answering only friends

Answer key

  1. questions and answers
  2. True
  3. a poor Q&A habit
  4. take them one by one
  5. rolling your eyes
  6. listen to the question
  7. a good Q&A habit
  8. staying calm
  9. politely ask again
  10. say you will find out
  11. a polite reply
  12. True
  13. keeping answers short
  14. a ten-minute answer
  15. repeating the question
  16. False
  17. an impolite reply
  18. False
  19. True
  20. keeping answers short
  21. False
  22. False
  23. an impolite reply
  24. thank the asker
  25. a polite reply
  26. True
  27. a ten-minute answer
  28. a poor Q&A habit
  29. making up an answer
  30. looking at everyone
  31. thank the asker
  32. answering only friends
  33. a good Q&A habit
  34. listen to the question
  35. a polite reply
  36. a poor Q&A habit
  37. answer briefly
  38. interrupting the asker
  39. thanking the asker
  40. answering only friends

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