Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 177 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
2. 2.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
4. 4.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
6. 6.Which of these is a good Q&A habit? (a) rolling your eyes (b) keeping answers short (c) making up an answer (d) a ten-minute answer
7. 7.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
8. 8.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
10. 10.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
12. 12.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) looking at everyone (d) answering only friends
13. 13.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
15. 15.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
18. 18.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
19. 19.Which of these is a poor Q&A habit? (a) keeping answers short (b) rolling your eyes (c) repeating the question (d) admitting you don’t know
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
21. 21.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) arguing angrily (d) admitting you don’t know
22. 22.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) repeating the question (d) looking at everyone
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
25. 25.Which of these is a poor Q&A habit? (a) staying calm (b) arguing angrily (c) repeating the question (d) admitting you don’t know
26. 26.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) thanking the asker (d) rolling your eyes
27. 27.🔍 Which is the odd one out? (a) keeping answers short (b) answering only friends (c) thanking the asker (d) repeating the question
28. 28.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
29. 29.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
31. 31.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) interrupting the asker (d) keeping answers short
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
34. 34.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) say you will find out (d) laugh at the asker
35. 35.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
37. 37.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) interrupting the asker (d) thanking the asker
38. 38.Which of these is a good Q&A habit? (a) looking at everyone (b) making up an answer (c) interrupting the asker (d) answering only friends
39. 39.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply

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