Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 201 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) ignore the question (d) laugh at the asker
2. 2.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
4. 4.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
6. 6.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
7. 7.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) looking at everyone (d) a ten-minute answer
8. 8.🔍 Which is the odd one out? (a) thanking the asker (b) making up an answer (c) staying calm (d) repeating the question
9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
11. 11.Which of these is a poor Q&A habit? (a) repeating the question (b) a ten-minute answer (c) keeping answers short (d) admitting you don’t know
12. 12.Which of these is a good Q&A habit? (a) thanking the asker (b) answering only friends (c) a ten-minute answer (d) making up an answer
13. 13.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) admitting you don’t know (d) looking at everyone
14. 14.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
16. 16.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) keeping answers short (d) thanking the asker
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
18. 18.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) interrupting the asker (b) staying calm (c) making up an answer (d) answering only friends
20. 20.Which of these is a poor Q&A habit? (a) making up an answer (b) looking at everyone (c) thanking the asker (d) repeating the question
21. 21.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
22. 22.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
24. 24.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) staying calm (d) a ten-minute answer
25. 25.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
26. 26.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) arguing angrily (d) thanking the asker
27. 27.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) a ten-minute answer (d) arguing angrily
28. 28.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) interrupting the asker (d) staying calm
30. 30.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) answer only friends (d) shout over them
31. 31.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
32. 32.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
33. 33.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
34. 34.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
35. 35.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) arguing angrily (d) thanking the asker
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
37. 37.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
38. 38.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
40. 40.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped

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