Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 206 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quick and amazing (d) quiz and award
2. 2.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) arguing angrily (d) admitting you don’t know
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) guess and answer (d) walk away
4. 4.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
5. 5.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
6. 6.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.Which of these is a good Q&A habit? (a) making up an answer (b) thanking the asker (c) interrupting the asker (d) a ten-minute answer
8. 8.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
11. 11.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) admitting you don’t know (d) interrupting the asker
12. 12.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
15. 15.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
16. 16.Which of these is a good Q&A habit? (a) looking at everyone (b) arguing angrily (c) rolling your eyes (d) answering only friends
17. 17.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
18. 18.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) interrupt them (d) look at your notes
19. 19.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
22. 22.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) say you will find out (d) make up an answer
23. 23.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
26. 26.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
27. 27.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) staying calm (b) interrupting the asker (c) repeating the question (d) looking at everyone
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
32. 32.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) repeating the question (d) answering only friends
33. 33.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) ignore them all (d) shout over them
34. 34.🔍 Which is the odd one out? (a) answering only friends (b) a ten-minute answer (c) interrupting the asker (d) staying calm
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
36. 36.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
37. 37.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
38. 38.Which of these is a good Q&A habit? (a) making up an answer (b) keeping answers short (c) interrupting the asker (d) rolling your eyes
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
40. 40.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False

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