Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 219 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
3. 3.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) make up an answer (d) laugh at the asker
4. 4.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
6. 6.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
7. 7.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
8. 8.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) staying calm (d) thanking the asker
9. 9.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
10. 10.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
12. 12.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) rolling your eyes (d) thanking the asker
13. 13.Which of these is a poor Q&A habit? (a) interrupting the asker (b) thanking the asker (c) keeping answers short (d) staying calm
14. 14.🔍 Which is the odd one out? (a) looking at everyone (b) interrupting the asker (c) rolling your eyes (d) making up an answer
15. 15.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) keeping answers short (d) looking at everyone
16. 16.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) making up an answer (b) answering only friends (c) interrupting the asker (d) repeating the question
19. 19.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
20. 20.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
21. 21.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
22. 22.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) quick and amazing (d) questions and answers
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
26. 26.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
28. 28.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
29. 29.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) answering only friends (d) keeping answers short
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
33. 33.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
34. 34.Which of these is a good Q&A habit? (a) a ten-minute answer (b) thanking the asker (c) arguing angrily (d) interrupting the asker
35. 35.Which of these is a good Q&A habit? (a) interrupting the asker (b) looking at everyone (c) arguing angrily (d) answering only friends
36. 36.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
38. 38.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
40. 40.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) answer only friends (d) ignore them all

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