Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 220 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
2. 2.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) pretend you heard (d) politely ask again
3. 3.🙋 What does “Q&A” stand for? (a) questions and answers (b) queue and arrive (c) quick and amazing (d) quiz and award
4. 4.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.Which of these is a poor Q&A habit? (a) staying calm (b) arguing angrily (c) repeating the question (d) keeping answers short
6. 6.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
11. 11.Which of these is a poor Q&A habit? (a) rolling your eyes (b) repeating the question (c) admitting you don’t know (d) looking at everyone
12. 12.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
13. 13.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
14. 14.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) arguing angrily (d) keeping answers short
15. 15.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
17. 17.🔍 Which is the odd one out? (a) interrupting the asker (b) a ten-minute answer (c) arguing angrily (d) thanking the asker
18. 18.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) keeping answers short (d) a ten-minute answer
20. 20.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) a ten-minute answer (d) staying calm
21. 21.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
23. 23.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
24. 24.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
25. 25.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
26. 26.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
27. 27.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
28. 28.Which of these is a good Q&A habit? (a) rolling your eyes (b) arguing angrily (c) repeating the question (d) interrupting the asker
29. 29.🔍 Which is the odd one out? (a) a ten-minute answer (b) making up an answer (c) keeping answers short (d) answering only friends
30. 30.Which of these is a good Q&A habit? (a) looking at everyone (b) making up an answer (c) rolling your eyes (d) answering only friends
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
32. 32.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
33. 33.Which of these is a poor Q&A habit? (a) repeating the question (b) answering only friends (c) keeping answers short (d) staying calm
34. 34.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.🔍 Which is the odd one out? (a) arguing angrily (b) making up an answer (c) repeating the question (d) interrupting the asker
38. 38.Which of these is a good Q&A habit? (a) admitting you don’t know (b) a ten-minute answer (c) arguing angrily (d) making up an answer
39. 39.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
40. 40.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit

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