Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 224 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 While someone asks a question, you should… (a) listen till they finish (b) interrupt them (c) start packing up (d) look at your notes
2. 2.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
7. 7.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
8. 8.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
10. 10.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🔍 Which is the odd one out? (a) arguing angrily (b) thanking the asker (c) admitting you don’t know (d) staying calm
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
13. 13.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) making up an answer (d) admitting you don’t know
14. 14.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) rolling your eyes (d) repeating the question
15. 15.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
18. 18.Which of these is a good Q&A habit? (a) a ten-minute answer (b) thanking the asker (c) making up an answer (d) rolling your eyes
19. 19.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
20. 20.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
22. 22.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) making up an answer (d) answering only friends
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
24. 24.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
25. 25.Which of these is a good Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) answering only friends (d) arguing angrily
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
27. 27.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
30. 30.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
31. 31.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) keeping answers short
33. 33.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Does that help?” (d) “Any more silly ones?”
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) politely ask again (c) pretend you heard (d) walk away
35. 35.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
36. 36.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
37. 37.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
38. 38.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
40. 40.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False

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