Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 228 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
3. 3.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
5. 5.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
6. 6.Which of these is a poor Q&A habit? (a) keeping answers short (b) answering only friends (c) looking at everyone (d) thanking the asker
7. 7.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
8. 8.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
9. 9.Which of these is a poor Q&A habit? (a) arguing angrily (b) admitting you don’t know (c) keeping answers short (d) staying calm
10. 10.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
14. 14.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) keeping answers short (d) answering only friends
16. 16.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
19. 19.🔍 Which is the odd one out? (a) repeating the question (b) admitting you don’t know (c) interrupting the asker (d) thanking the asker
20. 20.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) interrupting the asker (d) answering only friends
21. 21.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.Which of these is a poor Q&A habit? (a) looking at everyone (b) keeping answers short (c) rolling your eyes (d) repeating the question
23. 23.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) thanking the asker (d) looking at everyone
24. 24.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
25. 25.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) repeating the question (d) interrupting the asker
26. 26.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
27. 27.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
29. 29.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) answer only friends (d) shout over them
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
32. 32.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) staying calm (d) rolling your eyes
33. 33.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
35. 35.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) guess and answer (d) walk away
37. 37.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) admitting you don’t know (d) looking at everyone
38. 38.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
40. 40.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True

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