Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 230 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
2. 2.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) repeating the question (b) admitting you don’t know (c) thanking the asker (d) arguing angrily
4. 4.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
5. 5.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
8. 8.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) admitting you don’t know (d) staying calm
10. 10.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
11. 11.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.🔍 Which is the odd one out? (a) a ten-minute answer (b) admitting you don’t know (c) arguing angrily (d) interrupting the asker
13. 13.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
14. 14.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) interrupting the asker (d) a ten-minute answer
16. 16.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
20. 20.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) rolling your eyes (d) thanking the asker
21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
22. 22.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
23. 23.Which of these is a poor Q&A habit? (a) keeping answers short (b) arguing angrily (c) looking at everyone (d) staying calm
24. 24.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
26. 26.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
27. 27.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) arguing angrily (d) repeating the question
28. 28.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
29. 29.Which of these is a poor Q&A habit? (a) making up an answer (b) admitting you don’t know (c) keeping answers short (d) repeating the question
30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
31. 31.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) rolling your eyes (d) thanking the asker
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
33. 33.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
35. 35.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
36. 36.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
37. 37.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
38. 38.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
39. 39.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) rolling your eyes (d) staying calm
40. 40.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False

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