Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 232 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quiz and award (d) quick and amazing
2. 2.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) interrupting the asker (d) repeating the question
3. 3.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
6. 6.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
7. 7.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
8. 8.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
9. 9.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) answering only friends (d) staying calm
10. 10.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) a ten-minute answer (d) answering only friends
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
12. 12.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
13. 13.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) answering only friends (d) admitting you don’t know
14. 14.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
15. 15.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
16. 16.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
17. 17.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
19. 19.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
21. 21.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
23. 23.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
24. 24.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) pretend you heard (d) guess and answer
25. 25.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
27. 27.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
28. 28.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
29. 29.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
32. 32.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
34. 34.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) looking at everyone (d) staying calm
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
37. 37.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
39. 39.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
40. 40.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) keeping answers short (d) interrupting the asker

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