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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 241 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) thanking the asker (b) arguing angrily (c) keeping answers short (d) admitting you don’t know
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  3. 3.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Does that help?” (d) “Any more silly ones?”
  4. 4.Which of these is a good Q&A habit? (a) rolling your eyes (b) arguing angrily (c) staying calm (d) a ten-minute answer
  5. 5.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
  6. 6.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  7. 7.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  8. 8.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  9. 9.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  10. 10.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) making up an answer (d) staying calm
  11. 11.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  12. 12.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) answering only friends (d) making up an answer
  13. 13.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  15. 15.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  16. 16.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  17. 17.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  20. 20.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
  21. 21.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  22. 22.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  23. 23.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
  24. 24.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  25. 25.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  26. 26.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) looking at everyone (d) staying calm
  27. 27.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) interrupting the asker (d) thanking the asker
  28. 28.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  29. 29.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  30. 30.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) interrupting the asker (d) looking at everyone
  31. 31.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) a ten-minute answer (d) repeating the question
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  33. 33.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  34. 34.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  35. 35.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) interrupt them (d) look at your notes
  36. 36.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  37. 37.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
  38. 38.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) keeping answers short (d) making up an answer
  39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  40. 40.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit

Answer key

  1. arguing angrily
  2. a polite reply
  3. “Does that help?”
  4. staying calm
  5. questions and answers
  6. an impolite reply
  7. a good Q&A habit
  8. listen to the question
  9. False
  10. making up an answer
  11. thank the asker
  12. looking at everyone
  13. True
  14. a polite reply
  15. False
  16. answer briefly
  17. thank the asker
  18. an impolite reply
  19. a polite reply
  20. politely ask again
  21. True
  22. True
  23. True
  24. answer briefly
  25. a good Q&A habit
  26. rolling your eyes
  27. interrupting the asker
  28. a good Q&A habit
  29. thank the asker
  30. interrupting the asker
  31. repeating the question
  32. an impolite reply
  33. False
  34. a poor Q&A habit
  35. listen till they finish
  36. thank the asker
  37. say you will find out
  38. keeping answers short
  39. listen to the question
  40. a good Q&A habit

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