Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 245 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) repeating the question (d) a ten-minute answer
2. 2.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) rolling your eyes (d) interrupting the asker
3. 3.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
6. 6.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
7. 7.🙋 While someone asks a question, you should… (a) interrupt them (b) listen till they finish (c) look at your notes (d) start packing up
8. 8.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) arguing angrily (d) rolling your eyes
9. 9.Which of these is a good Q&A habit? (a) interrupting the asker (b) staying calm (c) rolling your eyes (d) answering only friends
10. 10.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
12. 12.Which of these is a good Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) arguing angrily (d) interrupting the asker
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
14. 14.🔍 Which is the odd one out? (a) making up an answer (b) a ten-minute answer (c) interrupting the asker (d) thanking the asker
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
16. 16.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
18. 18.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) making up an answer (d) rolling your eyes
19. 19.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
22. 22.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
24. 24.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) admitting you don’t know (c) thanking the asker (d) staying calm
25. 25.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) keeping answers short (d) staying calm
26. 26.🔍 Which is the odd one out? (a) looking at everyone (b) interrupting the asker (c) repeating the question (d) thanking the asker
27. 27.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
29. 29.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) admitting you don’t know (d) a ten-minute answer
30. 30.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) thanking the asker (d) arguing angrily
31. 31.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
32. 32.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
33. 33.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
34. 34.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
35. 35.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) looking at everyone (d) arguing angrily
37. 37.🙋 Many hands go up at once. What is fair? (a) shout over them (b) take them one by one (c) answer only friends (d) ignore them all
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
39. 39.Which of these is a poor Q&A habit? (a) answering only friends (b) thanking the asker (c) staying calm (d) repeating the question
40. 40.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) staying calm (d) keeping answers short

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