Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 257 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) rolling your eyes (b) looking at everyone (c) arguing angrily (d) interrupting the asker
4. 4.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) staying calm (d) arguing angrily
5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
6. 6.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
7. 7.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
8. 8.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
9. 9.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
12. 12.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
13. 13.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
15. 15.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
17. 17.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) a ten-minute answer (d) rolling your eyes
18. 18.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
19. 19.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quiz and award (d) quick and amazing
20. 20.Which of these is a good Q&A habit? (a) making up an answer (b) a ten-minute answer (c) thanking the asker (d) rolling your eyes
21. 21.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) keeping answers short (d) making up an answer
22. 22.Which of these is a poor Q&A habit? (a) thanking the asker (b) arguing angrily (c) repeating the question (d) staying calm
23. 23.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) a ten-minute answer (d) staying calm
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
27. 27.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) say you will find out (d) ignore the question
28. 28.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Any more silly ones?”
29. 29.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
30. 30.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
31. 31.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
33. 33.🔍 Which is the odd one out? (a) making up an answer (b) repeating the question (c) a ten-minute answer (d) answering only friends
34. 34.🔍 Which is the odd one out? (a) answering only friends (b) admitting you don’t know (c) keeping answers short (d) repeating the question
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
36. 36.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
38. 38.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
40. 40.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True

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