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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 262 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) thanking the asker (b) making up an answer (c) arguing angrily (d) a ten-minute answer
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  3. 3.Which of these is a good Q&A habit? (a) making up an answer (b) arguing angrily (c) answering only friends (d) repeating the question
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  5. 5.Which of these is a good Q&A habit? (a) staying calm (b) answering only friends (c) rolling your eyes (d) interrupting the asker
  6. 6.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  7. 7.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  8. 8.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) making up an answer (d) thanking the asker
  9. 9.Which of these is a good Q&A habit? (a) thanking the asker (b) making up an answer (c) a ten-minute answer (d) rolling your eyes
  10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  11. 11.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
  12. 12.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  13. 13.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
  14. 14.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) rolling your eyes (d) keeping answers short
  15. 15.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  16. 16.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  17. 17.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
  18. 18.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) admitting you don’t know (d) thanking the asker
  19. 19.🔍 Which is the odd one out? (a) repeating the question (b) making up an answer (c) staying calm (d) keeping answers short
  20. 20.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  21. 21.Which of these is a poor Q&A habit? (a) rolling your eyes (b) keeping answers short (c) staying calm (d) repeating the question
  22. 22.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) arguing angrily (d) a ten-minute answer
  23. 23.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  24. 24.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
  25. 25.🔍 Which is the odd one out? (a) rolling your eyes (b) admitting you don’t know (c) thanking the asker (d) repeating the question
  26. 26.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  27. 27.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  28. 28.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) admitting you don’t know (c) keeping answers short (d) staying calm
  29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  31. 31.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  33. 33.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) thanking the asker (d) arguing angrily
  34. 34.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  36. 36.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  38. 38.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) listen till they finish (d) look at your notes
  39. 39.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
  40. 40.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit

Answer key

  1. thanking the asker
  2. a polite reply
  3. repeating the question
  4. a polite reply
  5. staying calm
  6. False
  7. False
  8. making up an answer
  9. thanking the asker
  10. thank the asker
  11. False
  12. answer briefly
  13. say you will find out
  14. keeping answers short
  15. False
  16. False
  17. True
  18. interrupting the asker
  19. making up an answer
  20. True
  21. rolling your eyes
  22. looking at everyone
  23. listen to the question
  24. politely ask again
  25. rolling your eyes
  26. a poor Q&A habit
  27. thank the asker
  28. a ten-minute answer
  29. a polite reply
  30. listen to the question
  31. False
  32. an impolite reply
  33. arguing angrily
  34. “Does that help?”
  35. a polite reply
  36. a polite reply
  37. listen to the question
  38. listen till they finish
  39. True
  40. a good Q&A habit

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