Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 268 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) interrupting the asker (b) staying calm (c) admitting you don’t know (d) thanking the asker
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
3. 3.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) admitting you don’t know (d) rolling your eyes
4. 4.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
5. 5.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
6. 6.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) arguing angrily (d) keeping answers short
7. 7.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
8. 8.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
10. 10.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) questions and answers (d) quick and amazing
11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
13. 13.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) staying calm (d) making up an answer
14. 14.Which of these is a good Q&A habit? (a) making up an answer (b) arguing angrily (c) rolling your eyes (d) repeating the question
15. 15.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) thanking the asker (d) repeating the question
17. 17.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
18. 18.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) answer only friends (d) ignore them all
19. 19.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
21. 21.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
23. 23.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
24. 24.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) staying calm (d) a ten-minute answer
25. 25.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) look at your notes (d) interrupt them
26. 26.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
28. 28.Which of these is a poor Q&A habit? (a) arguing angrily (b) repeating the question (c) admitting you don’t know (d) looking at everyone
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
30. 30.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
31. 31.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
32. 32.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) making up an answer (b) arguing angrily (c) admitting you don’t know (d) answering only friends
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
35. 35.🔍 Which is the odd one out? (a) staying calm (b) interrupting the asker (c) thanking the asker (d) repeating the question
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
37. 37.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) looking at everyone (d) arguing angrily
38. 38.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
39. 39.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Wasn’t it obvious?”
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply

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