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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 270 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) making up an answer (d) staying calm
  2. 2.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) keeping answers short (d) arguing angrily
  3. 3.🙋 What does “Q&A” stand for? (a) questions and answers (b) quiz and award (c) queue and arrive (d) quick and amazing
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  5. 5.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  6. 6.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) thanking the asker (d) making up an answer
  7. 7.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  8. 8.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Does that help?”
  9. 9.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  11. 11.🔍 Which is the odd one out? (a) a ten-minute answer (b) staying calm (c) rolling your eyes (d) answering only friends
  12. 12.🔍 Which is the odd one out? (a) looking at everyone (b) keeping answers short (c) answering only friends (d) staying calm
  13. 13.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
  14. 14.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  15. 15.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  18. 18.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
  19. 19.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  20. 20.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
  21. 21.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  22. 22.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  23. 23.🔍 Which is the odd one out? (a) repeating the question (b) making up an answer (c) thanking the asker (d) admitting you don’t know
  24. 24.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  26. 26.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  29. 29.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  30. 30.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  31. 31.🔍 Which is the odd one out? (a) interrupting the asker (b) repeating the question (c) a ten-minute answer (d) answering only friends
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  33. 33.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  34. 34.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  35. 35.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) ignore them all (d) shout over them
  36. 36.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) interrupting the asker (d) repeating the question
  37. 37.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  38. 38.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
  39. 39.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) arguing angrily (d) a ten-minute answer
  40. 40.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True

Answer key

  1. staying calm
  2. keeping answers short
  3. questions and answers
  4. an impolite reply
  5. True
  6. thanking the asker
  7. False
  8. “Does that help?”
  9. a good Q&A habit
  10. listen to the question
  11. staying calm
  12. answering only friends
  13. say you will find out
  14. answer briefly
  15. True
  16. a polite reply
  17. listen to the question
  18. politely ask again
  19. False
  20. listen till they finish
  21. listen to the question
  22. a poor Q&A habit
  23. making up an answer
  24. False
  25. a polite reply
  26. False
  27. an impolite reply
  28. thank the asker
  29. False
  30. False
  31. repeating the question
  32. an impolite reply
  33. a poor Q&A habit
  34. False
  35. take them one by one
  36. interrupting the asker
  37. a poor Q&A habit
  38. False
  39. admitting you don’t know
  40. False

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