Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 288 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) arguing angrily (b) keeping answers short (c) repeating the question (d) admitting you don’t know
2. 2.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
3. 3.Which of these is a good Q&A habit? (a) arguing angrily (b) admitting you don’t know (c) making up an answer (d) interrupting the asker
4. 4.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
5. 5.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Does that help?”
6. 6.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
7. 7.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
8. 8.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) say you will find out (d) make up an answer
9. 9.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
10. 10.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
11. 11.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
12. 12.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) repeating the question (d) arguing angrily
15. 15.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) a ten-minute answer (d) answering only friends
17. 17.🔍 Which is the odd one out? (a) looking at everyone (b) making up an answer (c) answering only friends (d) arguing angrily
18. 18.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) making up an answer (d) arguing angrily
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
21. 21.🔍 Which is the odd one out? (a) making up an answer (b) admitting you don’t know (c) answering only friends (d) interrupting the asker
22. 22.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
24. 24.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
25. 25.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
26. 26.Which of these is a poor Q&A habit? (a) thanking the asker (b) answering only friends (c) repeating the question (d) admitting you don’t know
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
28. 28.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
29. 29.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
30. 30.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
31. 31.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
34. 34.Which of these is a poor Q&A habit? (a) rolling your eyes (b) keeping answers short (c) staying calm (d) repeating the question
35. 35.🔍 Which is the odd one out? (a) looking at everyone (b) thanking the asker (c) staying calm (d) making up an answer
36. 36.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
37. 37.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
38. 38.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
39. 39.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) ignore them all (c) take them one by one (d) shout over them
40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker

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