Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 293 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
3. 3.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
6. 6.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) interrupting the asker (d) arguing angrily
7. 7.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
8. 8.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
9. 9.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
10. 10.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) thanking the asker (d) answering only friends
11. 11.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
12. 12.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) answering only friends (c) repeating the question (d) a ten-minute answer
15. 15.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) keeping answers short (d) looking at everyone
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
18. 18.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.🔍 Which is the odd one out? (a) thanking the asker (b) answering only friends (c) looking at everyone (d) staying calm
20. 20.🙋 Many hands go up at once. What is fair? (a) shout over them (b) take them one by one (c) ignore them all (d) answer only friends
21. 21.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
22. 22.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
23. 23.Which of these is a good Q&A habit? (a) making up an answer (b) a ten-minute answer (c) arguing angrily (d) looking at everyone
24. 24.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) repeating the question (d) staying calm
25. 25.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
26. 26.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) admitting you don’t know (d) interrupting the asker
27. 27.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) admitting you don’t know (d) a ten-minute answer
28. 28.Which of these is a poor Q&A habit? (a) rolling your eyes (b) keeping answers short (c) looking at everyone (d) repeating the question
29. 29.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
31. 31.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
32. 32.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quick and amazing (d) quiz and award
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
34. 34.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
36. 36.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) thanking the asker (d) arguing angrily
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
38. 38.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
39. 39.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
40. 40.Which of these is a good Q&A habit? (a) making up an answer (b) keeping answers short (c) answering only friends (d) arguing angrily

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