Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 294 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
2. 2.🔍 Which is the odd one out? (a) making up an answer (b) arguing angrily (c) admitting you don’t know (d) a ten-minute answer
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
4. 4.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
7. 7.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
8. 8.Which of these is a good Q&A habit? (a) making up an answer (b) arguing angrily (c) rolling your eyes (d) thanking the asker
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
10. 10.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Any more silly ones?”
11. 11.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
12. 12.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) shout over them (d) ignore them all
13. 13.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) look at your notes (d) listen till they finish
14. 14.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
15. 15.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) making up an answer (c) keeping answers short (d) thanking the asker
16. 16.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
18. 18.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) keeping answers short (d) staying calm
20. 20.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
22. 22.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) a ten-minute answer (d) repeating the question
23. 23.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
25. 25.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
27. 27.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) staying calm (d) admitting you don’t know
29. 29.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
30. 30.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) arguing angrily (d) answering only friends
31. 31.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
32. 32.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
35. 35.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) arguing angrily (d) staying calm
36. 36.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
37. 37.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) answering only friends (d) keeping answers short
39. 39.Which of these is a poor Q&A habit? (a) repeating the question (b) a ten-minute answer (c) keeping answers short (d) thanking the asker
40. 40.🙋 What does “Q&A” stand for? (a) questions and answers (b) quiz and award (c) quick and amazing (d) queue and arrive

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