Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 303 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
2. 2.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
3. 3.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) rolling your eyes (c) staying calm (d) looking at everyone
4. 4.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) keeping answers short (d) answering only friends
5. 5.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) repeating the question (d) answering only friends
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
11. 11.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
12. 12.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
13. 13.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) queue and arrive (d) quick and amazing
16. 16.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
17. 17.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
18. 18.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
19. 19.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) making up an answer (d) admitting you don’t know
20. 20.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
22. 22.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
23. 23.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
24. 24.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) arguing angrily (d) thanking the asker
25. 25.🔍 Which is the odd one out? (a) interrupting the asker (b) staying calm (c) keeping answers short (d) thanking the asker
26. 26.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) looking at everyone (d) staying calm
27. 27.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) thanking the asker (d) arguing angrily
28. 28.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) thanking the asker (b) a ten-minute answer (c) looking at everyone (d) keeping answers short
31. 31.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
32. 32.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) keeping answers short (d) interrupting the asker
33. 33.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
34. 34.🔍 Which is the odd one out? (a) thanking the asker (b) repeating the question (c) arguing angrily (d) staying calm
35. 35.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) pretend you heard (d) guess and answer
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
37. 37.🔍 Which is the odd one out? (a) admitting you don’t know (b) a ten-minute answer (c) rolling your eyes (d) making up an answer
38. 38.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) making up an answer (d) admitting you don’t know
39. 39.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker

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