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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 309 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

NameDateTime takenScore ___ / 40
  1. 1.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
  2. 2.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
  3. 3.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) ignore the question (d) make up an answer
  4. 4.🔍 Which is the odd one out? (a) looking at everyone (b) arguing angrily (c) keeping answers short (d) admitting you don’t know
  5. 5.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
  6. 6.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) staying calm (c) keeping answers short (d) admitting you don’t know
  7. 7.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  10. 10.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) answering only friends (d) staying calm
  11. 11.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  12. 12.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) looking at everyone (d) admitting you don’t know
  13. 13.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  14. 14.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  15. 15.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  16. 16.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
  17. 17.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  18. 18.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
  19. 19.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) thanking the asker (d) arguing angrily
  20. 20.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
  21. 21.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  22. 22.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  23. 23.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) politely ask again (d) pretend you heard
  24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  25. 25.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  26. 26.Which of these is a good Q&A habit? (a) answering only friends (b) keeping answers short (c) interrupting the asker (d) making up an answer
  27. 27.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) answering only friends (d) arguing angrily
  28. 28.🔍 Which is the odd one out? (a) interrupting the asker (b) looking at everyone (c) staying calm (d) thanking the asker
  29. 29.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  30. 30.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  31. 31.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  32. 32.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) a ten-minute answer (d) interrupting the asker
  33. 33.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  34. 34.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  35. 35.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) making up an answer (d) repeating the question
  36. 36.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  37. 37.🔍 Which is the odd one out? (a) repeating the question (b) admitting you don’t know (c) looking at everyone (d) a ten-minute answer
  38. 38.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  39. 39.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) making up an answer (d) looking at everyone
  40. 40.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False

Answer key

  1. questions and answers
  2. take them one by one
  3. say you will find out
  4. arguing angrily
  5. True
  6. a ten-minute answer
  7. a good Q&A habit
  8. a polite reply
  9. a polite reply
  10. staying calm
  11. answer briefly
  12. interrupting the asker
  13. True
  14. a good Q&A habit
  15. thank the asker
  16. False
  17. True
  18. “Does that help?”
  19. thanking the asker
  20. a poor Q&A habit
  21. True
  22. True
  23. politely ask again
  24. a polite reply
  25. a good Q&A habit
  26. keeping answers short
  27. thanking the asker
  28. interrupting the asker
  29. True
  30. False
  31. an impolite reply
  32. admitting you don’t know
  33. a poor Q&A habit
  34. a good Q&A habit
  35. repeating the question
  36. listen to the question
  37. a ten-minute answer
  38. False
  39. making up an answer
  40. False

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