Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 311 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
2. 2.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) staying calm (d) interrupting the asker
3. 3.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) thanking the asker (d) looking at everyone
4. 4.🔍 Which is the odd one out? (a) admitting you don’t know (b) a ten-minute answer (c) repeating the question (d) thanking the asker
5. 5.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) looking at everyone (d) a ten-minute answer
7. 7.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) shout over them (d) answer only friends
8. 8.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) interrupting the asker (d) arguing angrily
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
10. 10.Which of these is a good Q&A habit? (a) staying calm (b) a ten-minute answer (c) interrupting the asker (d) answering only friends
11. 11.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) repeating the question (d) answering only friends
12. 12.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) listen till they finish (d) interrupt them
13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
14. 14.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
16. 16.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.🔍 Which is the odd one out? (a) staying calm (b) answering only friends (c) rolling your eyes (d) interrupting the asker
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
20. 20.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
21. 21.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.Which of these is a poor Q&A habit? (a) rolling your eyes (b) looking at everyone (c) repeating the question (d) admitting you don’t know
24. 24.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
25. 25.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
26. 26.Which of these is a good Q&A habit? (a) making up an answer (b) admitting you don’t know (c) answering only friends (d) arguing angrily
27. 27.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
32. 32.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) making up an answer (d) arguing angrily
33. 33.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) rolling your eyes (d) keeping answers short
34. 34.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) repeating the question (d) looking at everyone
35. 35.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
36. 36.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
37. 37.Which of these is a good Q&A habit? (a) keeping answers short (b) a ten-minute answer (c) arguing angrily (d) making up an answer
38. 38.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
40. 40.True or false: “Ask someone else.” is a polite reply. (a) True (b) False

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