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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 312 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  3. 3.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) looking at everyone (d) making up an answer
  4. 4.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) arguing angrily (d) looking at everyone
  5. 5.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) repeating the question (d) interrupting the asker
  6. 6.Which of these is a poor Q&A habit? (a) staying calm (b) a ten-minute answer (c) admitting you don’t know (d) thanking the asker
  7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  9. 9.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) say you will find out (d) make up an answer
  10. 10.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
  11. 11.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) rolling your eyes (d) looking at everyone
  12. 12.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) staying calm (d) answering only friends
  13. 13.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  15. 15.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) a ten-minute answer (d) keeping answers short
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  17. 17.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) thanking the asker (d) repeating the question
  18. 18.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
  19. 19.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) arguing angrily (d) keeping answers short
  20. 20.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  21. 21.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  22. 22.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  25. 25.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  26. 26.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) admitting you don’t know (d) a ten-minute answer
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  28. 28.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) listen till they finish (d) interrupt them
  29. 29.Which of these is a poor Q&A habit? (a) arguing angrily (b) repeating the question (c) looking at everyone (d) admitting you don’t know
  30. 30.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
  31. 31.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) looking at everyone (d) making up an answer
  32. 32.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  34. 34.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
  35. 35.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  36. 36.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  38. 38.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  39. 39.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  40. 40.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) arguing angrily (d) thanking the asker

Answer key

  1. listen to the question
  2. an impolite reply
  3. making up an answer
  4. looking at everyone
  5. interrupting the asker
  6. a ten-minute answer
  7. an impolite reply
  8. a polite reply
  9. say you will find out
  10. a poor Q&A habit
  11. rolling your eyes
  12. staying calm
  13. listen to the question
  14. an impolite reply
  15. a ten-minute answer
  16. an impolite reply
  17. interrupting the asker
  18. politely ask again
  19. keeping answers short
  20. a good Q&A habit
  21. a polite reply
  22. a good Q&A habit
  23. thank the asker
  24. thank the asker
  25. answer briefly
  26. admitting you don’t know
  27. a polite reply
  28. listen till they finish
  29. arguing angrily
  30. take them one by one
  31. looking at everyone
  32. True
  33. thank the asker
  34. “Does that help?”
  35. False
  36. a poor Q&A habit
  37. a poor Q&A habit
  38. a poor Q&A habit
  39. True
  40. arguing angrily

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