Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 320 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Any more silly ones?”
2. 2.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
3. 3.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
4. 4.Which of these is a good Q&A habit? (a) interrupting the asker (b) repeating the question (c) arguing angrily (d) making up an answer
5. 5.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) looking at everyone (d) arguing angrily
6. 6.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) interrupting the asker (d) keeping answers short
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
8. 8.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
10. 10.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
13. 13.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) making up an answer (d) thanking the asker
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
15. 15.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) making up an answer (d) answering only friends
16. 16.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) staying calm (d) a ten-minute answer
17. 17.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
19. 19.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) listen till they finish (d) look at your notes
20. 20.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
21. 21.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) keeping answers short (d) a ten-minute answer
22. 22.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
24. 24.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) staying calm (d) a ten-minute answer
25. 25.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
27. 27.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) rolling your eyes (d) staying calm
28. 28.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) thanking the asker (d) staying calm
29. 29.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
30. 30.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quiz and award (d) quick and amazing
31. 31.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
32. 32.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
33. 33.🔍 Which is the odd one out? (a) keeping answers short (b) a ten-minute answer (c) interrupting the asker (d) answering only friends
34. 34.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
35. 35.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
38. 38.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly

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