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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 340 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  3. 3.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  4. 4.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  5. 5.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
  6. 6.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  8. 8.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Happy now?”
  9. 9.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) looking at everyone (d) interrupting the asker
  10. 10.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  11. 11.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  12. 12.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
  13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  15. 15.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  16. 16.🔍 Which is the odd one out? (a) staying calm (b) making up an answer (c) repeating the question (d) looking at everyone
  17. 17.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) arguing angrily (d) admitting you don’t know
  18. 18.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) look at your notes (d) interrupt them
  19. 19.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) interrupting the asker (d) staying calm
  20. 20.Which of these is a poor Q&A habit? (a) arguing angrily (b) repeating the question (c) keeping answers short (d) admitting you don’t know
  21. 21.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  22. 22.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  23. 23.🔍 Which is the odd one out? (a) making up an answer (b) a ten-minute answer (c) looking at everyone (d) interrupting the asker
  24. 24.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  25. 25.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  26. 26.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) making up an answer (d) keeping answers short
  27. 27.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  28. 28.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) answering only friends (d) repeating the question
  29. 29.Which of these is a poor Q&A habit? (a) interrupting the asker (b) thanking the asker (c) admitting you don’t know (d) keeping answers short
  30. 30.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) admitting you don’t know (d) rolling your eyes
  31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  32. 32.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) staying calm (d) answering only friends
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  34. 34.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  35. 35.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  36. 36.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  37. 37.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  38. 38.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
  39. 39.Which of these is a good Q&A habit? (a) thanking the asker (b) rolling your eyes (c) answering only friends (d) interrupting the asker
  40. 40.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply

Answer key

  1. politely ask again
  2. a polite reply
  3. listen to the question
  4. listen to the question
  5. say you will find out
  6. a good Q&A habit
  7. thank the asker
  8. “Does that help?”
  9. interrupting the asker
  10. a good Q&A habit
  11. thank the asker
  12. False
  13. thank the asker
  14. an impolite reply
  15. a poor Q&A habit
  16. making up an answer
  17. arguing angrily
  18. listen till they finish
  19. staying calm
  20. arguing angrily
  21. False
  22. a good Q&A habit
  23. looking at everyone
  24. True
  25. False
  26. making up an answer
  27. listen to the question
  28. repeating the question
  29. interrupting the asker
  30. admitting you don’t know
  31. listen to the question
  32. answering only friends
  33. a polite reply
  34. a poor Q&A habit
  35. True
  36. True
  37. True
  38. True
  39. thanking the asker
  40. a polite reply

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