Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 35 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) thanking the asker (b) interrupting the asker (c) keeping answers short (d) staying calm
2. 2.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) a ten-minute answer (d) looking at everyone
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
4. 4.🔍 Which is the odd one out? (a) making up an answer (b) looking at everyone (c) interrupting the asker (d) a ten-minute answer
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
6. 6.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) shout over them (d) ignore them all
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
11. 11.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
12. 12.Which of these is a good Q&A habit? (a) interrupting the asker (b) keeping answers short (c) arguing angrily (d) a ten-minute answer
13. 13.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
14. 14.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
15. 15.Which of these is a good Q&A habit? (a) a ten-minute answer (b) admitting you don’t know (c) answering only friends (d) making up an answer
16. 16.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
17. 17.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
18. 18.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) thanking the asker (d) answering only friends
21. 21.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
22. 22.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
23. 23.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.🔍 Which is the odd one out? (a) staying calm (b) thanking the asker (c) rolling your eyes (d) repeating the question
25. 25.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
26. 26.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
27. 27.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) arguing angrily (d) admitting you don’t know
28. 28.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
29. 29.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
31. 31.Which of these is a poor Q&A habit? (a) keeping answers short (b) admitting you don’t know (c) repeating the question (d) a ten-minute answer
32. 32.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
33. 33.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) thanking the asker (d) interrupting the asker
34. 34.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
35. 35.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
37. 37.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
39. 39.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) interrupting the asker (d) a ten-minute answer
40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question

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