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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 358 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) a ten-minute answer (d) thanking the asker
  2. 2.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  4. 4.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) interrupting the asker (d) looking at everyone
  5. 5.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  6. 6.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  7. 7.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  8. 8.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  9. 9.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  10. 10.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) start packing up (d) listen till they finish
  11. 11.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  12. 12.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  13. 13.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) answer only friends (d) ignore them all
  14. 14.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
  15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  17. 17.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  19. 19.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  20. 20.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) rolling your eyes (d) looking at everyone
  21. 21.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  22. 22.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  23. 23.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  24. 24.🔍 Which is the odd one out? (a) arguing angrily (b) a ten-minute answer (c) rolling your eyes (d) looking at everyone
  25. 25.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
  26. 26.Which of these is a good Q&A habit? (a) staying calm (b) making up an answer (c) answering only friends (d) interrupting the asker
  27. 27.Which of these is a poor Q&A habit? (a) interrupting the asker (b) staying calm (c) thanking the asker (d) repeating the question
  28. 28.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  29. 29.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Happy now?”
  30. 30.🔍 Which is the odd one out? (a) a ten-minute answer (b) rolling your eyes (c) making up an answer (d) admitting you don’t know
  31. 31.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  33. 33.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
  34. 34.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) staying calm (d) answering only friends
  35. 35.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  36. 36.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) arguing angrily (d) keeping answers short
  37. 37.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  38. 38.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  39. 39.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
  40. 40.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) making up an answer (c) looking at everyone (d) repeating the question

Answer key

  1. a ten-minute answer
  2. thank the asker
  3. a polite reply
  4. looking at everyone
  5. a good Q&A habit
  6. True
  7. False
  8. False
  9. answer briefly
  10. listen till they finish
  11. answer briefly
  12. True
  13. take them one by one
  14. False
  15. a polite reply
  16. an impolite reply
  17. True
  18. a polite reply
  19. a poor Q&A habit
  20. rolling your eyes
  21. a poor Q&A habit
  22. a good Q&A habit
  23. a poor Q&A habit
  24. looking at everyone
  25. politely ask again
  26. staying calm
  27. interrupting the asker
  28. False
  29. “Does that help?”
  30. admitting you don’t know
  31. a good Q&A habit
  32. an impolite reply
  33. say you will find out
  34. answering only friends
  35. a good Q&A habit
  36. arguing angrily
  37. thank the asker
  38. a poor Q&A habit
  39. a poor Q&A habit
  40. making up an answer

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