Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 367 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
5. 5.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
6. 6.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) a ten-minute answer (d) rolling your eyes
7. 7.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
8. 8.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
9. 9.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Happy now?” (c) “Any more silly ones?” (d) “Wasn’t it obvious?”
10. 10.🔍 Which is the odd one out? (a) looking at everyone (b) making up an answer (c) thanking the asker (d) admitting you don’t know
11. 11.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
12. 12.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
14. 14.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) repeating the question (d) thanking the asker
15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
16. 16.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) look at your notes (d) interrupt them
17. 17.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
18. 18.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.Which of these is a good Q&A habit? (a) making up an answer (b) repeating the question (c) interrupting the asker (d) arguing angrily
20. 20.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
21. 21.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
22. 22.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
24. 24.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
25. 25.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
27. 27.🔍 Which is the odd one out? (a) making up an answer (b) a ten-minute answer (c) keeping answers short (d) arguing angrily
28. 28.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) a ten-minute answer (c) repeating the question (d) staying calm
29. 29.Which of these is a poor Q&A habit? (a) repeating the question (b) making up an answer (c) staying calm (d) keeping answers short
30. 30.🔍 Which is the odd one out? (a) making up an answer (b) staying calm (c) rolling your eyes (d) interrupting the asker
31. 31.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) making up an answer (b) looking at everyone (c) answering only friends (d) interrupting the asker
33. 33.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
34. 34.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
35. 35.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
36. 36.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
38. 38.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) arguing angrily (d) staying calm
39. 39.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) interrupting the asker (d) arguing angrily
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question

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