Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 391 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) staying calm (d) repeating the question
2. 2.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Does that help?”
3. 3.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
4. 4.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.Which of these is a poor Q&A habit? (a) keeping answers short (b) interrupting the asker (c) repeating the question (d) staying calm
6. 6.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) thanking the asker (d) making up an answer
7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
8. 8.Which of these is a good Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) interrupting the asker (d) arguing angrily
9. 9.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) questions and answers (d) quick and amazing
10. 10.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) looking at everyone (d) a ten-minute answer
11. 11.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) admitting you don’t know (b) a ten-minute answer (c) thanking the asker (d) keeping answers short
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
14. 14.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
15. 15.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) looking at everyone (d) making up an answer
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
18. 18.🔍 Which is the odd one out? (a) interrupting the asker (b) keeping answers short (c) answering only friends (d) arguing angrily
19. 19.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
21. 21.Which of these is a poor Q&A habit? (a) looking at everyone (b) rolling your eyes (c) keeping answers short (d) thanking the asker
22. 22.Which of these is a good Q&A habit? (a) making up an answer (b) thanking the asker (c) a ten-minute answer (d) rolling your eyes
23. 23.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
25. 25.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
26. 26.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) keeping answers short (d) making up an answer
27. 27.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) staying calm
29. 29.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
30. 30.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
31. 31.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
33. 33.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
34. 34.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
35. 35.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) look at your notes (d) listen till they finish
36. 36.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) interrupting the asker (d) admitting you don’t know
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
38. 38.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
40. 40.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True

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