Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 401 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
2. 2.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) repeating the question (c) keeping answers short (d) looking at everyone
3. 3.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) keeping answers short (d) arguing angrily
4. 4.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
5. 5.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) repeating the question (d) interrupting the asker
7. 7.🔍 Which is the odd one out? (a) a ten-minute answer (b) staying calm (c) keeping answers short (d) admitting you don’t know
8. 8.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) making up an answer (d) repeating the question
9. 9.🙋 What does “Q&A” stand for? (a) questions and answers (b) quick and amazing (c) quiz and award (d) queue and arrive
10. 10.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
12. 12.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
13. 13.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) thanking the asker (c) keeping answers short (d) repeating the question
15. 15.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
16. 16.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
17. 17.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
22. 22.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) a ten-minute answer (d) keeping answers short
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
25. 25.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
26. 26.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
28. 28.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
34. 34.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
37. 37.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
39. 39.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) take them one by one (d) shout over them
40. 40.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True

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