Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 406 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
4. 4.Which of these is a good Q&A habit? (a) rolling your eyes (b) arguing angrily (c) staying calm (d) a ten-minute answer
5. 5.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) interrupting the asker (d) keeping answers short
6. 6.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) a ten-minute answer (d) staying calm
8. 8.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
10. 10.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) admitting you don’t know (d) a ten-minute answer
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
12. 12.Which of these is a good Q&A habit? (a) thanking the asker (b) making up an answer (c) interrupting the asker (d) rolling your eyes
13. 13.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
15. 15.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
16. 16.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Wasn’t it obvious?”
17. 17.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) interrupting the asker (d) admitting you don’t know
18. 18.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
19. 19.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) keeping answers short (d) making up an answer
20. 20.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
22. 22.🔍 Which is the odd one out? (a) looking at everyone (b) arguing angrily (c) a ten-minute answer (d) rolling your eyes
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
26. 26.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) answering only friends (d) looking at everyone
27. 27.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
28. 28.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
29. 29.Which of these is a poor Q&A habit? (a) staying calm (b) rolling your eyes (c) admitting you don’t know (d) repeating the question
30. 30.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) making up an answer (d) admitting you don’t know
31. 31.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
33. 33.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) repeating the question (d) answering only friends
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
35. 35.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) making up an answer (d) arguing angrily
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
37. 37.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
38. 38.Which of these is a good Q&A habit? (a) repeating the question (b) answering only friends (c) arguing angrily (d) making up an answer
39. 39.🙋 While someone asks a question, you should… (a) listen till they finish (b) look at your notes (c) start packing up (d) interrupt them
40. 40.🙋 Many hands go up at once. What is fair? (a) shout over them (b) take them one by one (c) answer only friends (d) ignore them all

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