Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 407 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) keeping answers short (b) interrupting the asker (c) thanking the asker (d) repeating the question
2. 2.Which of these is a good Q&A habit? (a) a ten-minute answer (b) admitting you don’t know (c) making up an answer (d) answering only friends
3. 3.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) making up an answer (d) repeating the question
4. 4.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) looking at everyone (d) answering only friends
6. 6.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
10. 10.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
11. 11.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) answering only friends (b) rolling your eyes (c) staying calm (d) arguing angrily
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
14. 14.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
15. 15.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) a ten-minute answer (d) thanking the asker
16. 16.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) staying calm (d) making up an answer
18. 18.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) answer only friends (d) ignore them all
19. 19.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
21. 21.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) rolling your eyes (d) keeping answers short
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
23. 23.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
24. 24.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Does that help?” (d) “Any more silly ones?”
25. 25.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
26. 26.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
27. 27.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
28. 28.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
29. 29.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.Which of these is a poor Q&A habit? (a) making up an answer (b) admitting you don’t know (c) repeating the question (d) staying calm
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
32. 32.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) questions and answers (d) queue and arrive
33. 33.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) rolling your eyes (d) repeating the question
34. 34.🔍 Which is the odd one out? (a) keeping answers short (b) interrupting the asker (c) arguing angrily (d) making up an answer
35. 35.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) thanking the asker (d) answering only friends
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
37. 37.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
38. 38.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) looking at everyone (d) interrupting the asker
40. 40.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) interrupting the asker (d) admitting you don’t know

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